Swan tea urn off the boil

A cheap fix gets this essential tea making machine back in business…

I admit it. I do get some satisfaction when I divert an appliance, on a journey to the bin, to my workshop for repair.  I have been known to collect the odd item from skips or just dumped on the pavement while supposed to be doing something more productive. I think I just feel sorry for things. Weird, but true.

Make and model: Swan Hot Water Tea 20L Urn

Fault reported: Not staying hot

Cost of replacement: £80ish

Manufacturer support:  3/10

Cost of parts: £1.70

Hours spent on repair: 45 minutes

Tools needed: Screwdrivers, test meter etc

Sundry items: Cleaning materials, heat transfer solution

Repair difficulty: 2/10

Cups of tea: X1

Biscuits: Malted Milk X1

This Swan hot water tea urn was one of those items.  Spotted during an office reorganisation in the ‘scrap pile’, it had been put there as it wasn’t working properly and a new one had now been ordered.

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FixItWorkshop, Worthing, July’20, Swan Hot Water Urn… shiny!

 

Being fairly light-fingered, I spirited the urn away to the workshop for some tinker time.  Not strictly staff policy, but you know, seek forgiveness after etc.

An urn is really just a big kettle.  This one has an all metal 20 litre tank with bar-style tap to brew up, when needed.  There are no real controls as such; just an on/off switch with neon light and two tell-tail lights to indicate boil and keep warm.  Keep warm is usually on all the time when switched on.

The fault seemed to be that the urn reached boiling temperature when switched on, but then switched off totally, allowing the water to cool again excessively.  Timing the switching intervals of the thermostat, 20 minutes or so, and a 15-200 hysteresis confirmed a fault. There was also no ‘keep warm’ green light on, when in use.  To push the thermostat further, I poured cold water into the urn to see if that sped up switching between hot and cold, it didn’t.

Opening up the urn’s base involved just three screws, allowing access to all components.  Such a nice change to not have layers of covers and things to move out of the way first!

Checking the wiring out for logic revealed that someone had been here before! The wiring was incorrect and the ‘keep hot’ element was not wired up correctly and effectively not in circuit with the power source. A small wiring change corrected this and meant that the ‘keep warm’ element was now working again.

The thermal reset fuse/ button seemed to be working OK- proved with a test meter and the thermostat did seem to switch on and off, albeit with excessive hysteresis.  Time to fit another one! Luckily, these thermostats are very common and I managed to get one from eBay, rated at 1000 (a couple of degrees over the one fitted) for less than £2. Fitting a new thermostat only involved a couple of screws, a light smear of heat transfer solution and reconnecting back into the wiring harness.

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With all wiring back in place and the cover refitted, it was time to test and brew up.  This time, the urn boiled, switched off and then stayed warm on the secondary ‘keep warm’ circuit.  To prove that the new thermostat was an improvement, I then topped up the urn with cold water and within 5 seconds, the thermostat clicked in and the boiling process started again.

Time for a brew.

(PS, the urn has now returned to its normal place of work)

Repair, kettles and er, the Citroen 2CV

Less is usually more. Simpler devices can mean repair is more likely in the event of failure.

I keep a model of a Citroen 2CV car on my desk at work.  It’s about 30-odd years old and it’s a bit battered due to an incident involving a shelf, my old cat and an 8ft drop, but that’s another story.

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FixItWorkshop, Worthing, July’20, The 2CV (AZ series)

The 2CV is there to remind me to keep things simple, to the point.

To me (and many others) the 2CV represents pure function over form.  Nothing on the car is superfluous to its function as a capable load lugging, robust, ever-repairable and frugal vehicle. I have a soft spot for these cars. They encapsulate the phrase ‘less is more’.

Not every story from the workshop is rosy and my heart usually sinks when I receive something to fix that has tiny printed circuit boards fitted inside that do ‘something’ and nothing at the same time.

What the Tin Snail do I mean by that? Many appliances and machines manufactured in the last 20 years or so often contain ‘mini’ circuits that control ‘something’.

Take an electric kettle, something that most people have in their homes. Kettles generally are a water holding vessel, a heating system, and an on/off switch with a boiling water state detecting negative feedback loop (it switches off by itself when the water boils).  There’s also some wire and stuff.

Electric kettles haven’t really changed that much over the years, after all the basic need hasn’t changed:  You put water in, you switch it on, you get hot water to make a drink. Nothing has changed. However, many offered these days are fitted with things like filters, LED lighting and other electronic temperature control systems with bells on.

Trouble is, all these (kettle) gadgets tend to be controlled by a small circuit board which isn’t repairable or even replaceable. It only takes an accidental water spill, some static electricity or bump mishap and that tiny circuitry is toast.  Not even a professional circuit repair agent, let along home spanner wielder would have a chance of repairing the broken circuit. When failure occurs, many will just discard the appliance and go and buy another one, quickly. Who wants to be without tea or coffee?!

The tragedy is that the rest of the (kettle in this case) appliance is, nine times out of ten, OK and if it was made with more traditional components that one could see with the naked eye, the appliance would stand far more chance of being repaired easily and economically. Something to think about, next time you’re considering a new purchase.

 

 

 

Dinner will be served in a flash…

A Tulip A350T Electric Rice Cooker is repaired

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FixItWorkshop, Worthing, June’20, Tulip A350T 12Y1EI (to be exact).

I particularly enjoy receiving something to fix that I’ve never come across before.  Indeed, I’d never used an electric rice cooker, let alone heard of Tulip, the manufacturer of this example.  To be frank, I haven’t often thought about the popularity of electric rice cookers in general as an additional labour-saving device in the kitchen.  Clearly, I must be slipping.

This actual machine was a family treasure, which had moved around a bit and had originally been purchased in Holland and had since been converted from using a standard Euro plug to IEC/ kettle UK mains plug at some point.  All very interesting you say (maybe), but how did it end up in my workshop?

Make and model: Tulip A350T Electric Rice Cooker

Fault reported: Not working

Cost of replacement: £30

Manufacturer support:  0/10

Cost of parts: £2.00

Hours spent on repair: 1 hour

Tools needed: Screwdrivers, test meter, heat shrink, looped crimps etc

Sundry items: Cleaning materials

Repair difficulty: 3/10

Cups of tea: 2

Biscuits: Custard Cream X 2

After many years of reliable service, poor old ‘Tulip’ decided it had had enough of boiling up pilau rice and assorted vegetables and conked out.  When the owner tried to switch the cooker on, nothing happened, no light, no heat, no hope.

Most people would then usually have thrown in the towel, reached for their phone and within a couple of clicks, bought a new one on Amazon to be delivered the next day.

Perhaps it was the thought of poor old Tulip being crushed in the scrap metal pile at the tip which made the owner go online and find my website of strange domestic appliance tales instead of Amazon*…  But I’m glad they did.  *other online electrical retailers are available!

The machine is basically a large kettle with a removable bowl that holds whatever you wish to cook.  It has a thermostat for temperature regulation, a switch to change modes (cook/warm) and a safety cut-out mechanism, should something go wrong.  It was this safety system which had operated and caused the machine to fail-safe.

The design of the machine is quite simple, dare I say crude in places.  Within a few minutes, I had removed the base, exposing the wiring, switch, thermostat and other gubbins.

The earth bonding cable had melted which was the first alarm bell to ring.  Digging a little closer, the main issue revealed itself.  The heat-proof insulation on the ‘over heat’ one-shot thermal fuse had shorted out via a cracked piece of wiring on the metal casing of the unit.  Surprisingly, this had not overloaded the main plug fuse, but had heated the thermal fuse and had blown that instead.  Flash-bang, kaput.

The cooker’s switch, thermostat, element and other wiring checked out OK, so it was now worth fixing the failed system.

After purchasing a suitable replacement thermal fuse for a couple of quid, I set about installing this in place of the failed one, taking the time to upgrade the wiring harness with heat shrink to avoid a short again in future.  I removed the damaged earth and replaced it with fresh wire, securing it on to a better earth-bonded location and after some careful wire re-routing and fettling, the base of the machine was ready to be re-attached, ready for testing.  With the cooking bowl full of water and power applied, the ‘cook’ light lit up and the machine started to work.  Utter joy.  After a few cycles of heating and warming, I was satisfied that my work was done.

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Even though this device wasn’t marked as such, it’s a metal bodied Class One device here in the UK and ideally required a thorough integrety test of the safety system.  Using my newly-acquired Megger PAT150 tester, I was able to prove that the machine was compliant with current UK legislation for Portable Appliance Testing.  Ricely done.

 

 

 

More power please

Does your toy have enough energy?

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FixItWorkshop, Worthing, March’20, testing a battery (featuring my retro BT multimeter).

I’m not a fan of batteries. They run out and always when you least expect it.

You know that anything with a battery, will need attention at some point.

Batteries either need to be replaced or better, recharged.

But often, replacement batteries are the only option for toys, which can mean high running costs. Especially when the toy is played with continually by an enthusiastic child owner!

Trouble is, a mixture of built-in obsolescence and poor design means that it’s just not obvious how one replaces duff batteries meaning that, I suspect, lots of toys get thrown away needlessly, but it’s not the owners fault necessarily.

Sadly, some replacement batteries cost more than the toy itself, which is just mad.

Make and model: toy radio control car (no brand or model)

Fault reported: Not working

Cost of replacement: £10ish

Manufacturer support:  0/10

Cost of parts: £5 (batteries)

Hours spent on repair: 30 minutes

Tools needed: Screwdrivers, test meter etc

Sundry items: None

Repair difficulty: 0/10

Cups of tea: 1/2 cup

Biscuits: None

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The owner of this toy had played with it non-stop wearing the batteries out.  Mum and dad had replaced some of the batteries in the car part of this toy, but still the toy didn’t work.  It wasn’t clear to the parents, which batteries in what part of the toy needed to be replaced, which meant that an email asking for help, popped in to my inbox.

At first glance, the car part of the toy had no battery cover or compartment, but on closer inspection, the car separated in to two halves, allowing access to the 4 X AA (1.5V) batteries.  Not a straightforward task for everyone.  Testing each battery revealed that they were all worn with an average of 1.3 volts (much lower under load) each.  I replaced these with fresh ones and put the car back together.  The car’s casing was simply held together with a clip and a couple of small screws.

However, the toy still wasn’t working, time to test the radio controller.  Again, a screwdriver was needed to open the battery compartment to access the battery.  Not all households have screwdrivers (even though I believe they should!).

Testing the 9V PP3/ 6LR61 battery revealed around 3 volts, 6 volts too low.  Again, a new battery got the radio controller working once more.

Doing this ‘repair’ got me thinking.  Batteries can be tricky things to manage.  New ones can go flat when not in use and old ones that have been kicking around in a drawer for a while can be fine to use.  One can replace batteries with ‘new’ ones which are no better than the ones fitted, leading a user to believe that the ‘thing’ must be faulty.  A false positive.

With a little basic training on multimeter use, hours and cash can be saved by testing pesky batteries.  At under £5 for a basic multimeter, it could be money well saved for any household.  Just a thought.

With both car and radio controller switched on, the toy sprung to life.  Of course, I had to test the car thoroughly before handing it back(!).

 

Magic Lamp

Rub the lamp release the genie, make three wishes (make ’em good)

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FixItWorkshop, Worthing, March’20, Dimmable Projector Lamp

I’d say that 8 out of 10 repairs commissioned by folk who get in touch are for sentimental reasons.  Take this unusual lamp.  It’s not worth a great deal of cash, it doesn’t use the latest luminescence technology and it doesn’t even have a makers’ mark (we think it came from Aldi or Lidl).

Yet, it had been a family favourite for years and the owners were keen to see it light their world, once more.

Make and model: Dimmable ‘projector ball’ lamp

Fault reported: Not working

Cost of replacement: £30ish

Manufacturer support:  0/10

Cost of parts: £15.30 plus £3.25 for bulb

Hours spent on repair: 1 hour

Tools needed: Spanner, screwdrivers, test meter etc

Sundry items: None

Repair difficulty: 2/10

Cups of tea: 2

Biscuits: 1 Gold Bar

Firstly, we all make mistakes and here’s one of mine!

It’s easy to fall into traps or ‘snap diagnosis’ when doing a repair and I want to share a ‘little accident’ that I had with this one.  Even an experienced repair bloke can make mistakes.

Here goes.

After checking the mains plug (all fine) and cable to the lamp for continuity and potential shorts to earth, I was convinced that the supply lead was fine.  All good so far.

Next, I checked continuity from the dimmer module to the lamp socket.  Ah ha, that’s the problem, that link in the circuit is dead.  A quick repair job, on to the next?  Not quite.

As a temporary test, I decided to by-pass the dimmer and rig a temporary wire to the lamp, to prove the wiring was OK and that the dimmer was the fault.  Upon plugging the mains plug in, the bulb nearly exploded.  Bang!  My safety circuit breakers then stopped the power to the whole workshop.  I was now in darkness, but luckily, my heart was still ticking.

I had failed to realise that the dimmer on this light was actually doing two jobs; dimming the lamp as well as stepping down from the (UK) mains 240VAC supply to a safer 12VAC operating power.  I had connected 240 Volts to a 12 Volt bulb!  What a simple mistake to make.  If I had simply inspected the dimmer more closely, I would have realised this.  The original sticker and badges on this lamp had long disappeared.  An important lesson, relearned.  Time for a cup of tea and a biscuit.

The repair.

With the power back on, it was time to see what the original dimmer was doing.  Not much as it turned out and due to the tininess of the dimmer’s components and build type, I was unable to say why it had failed.  I suspect that one of the power sink control components (maybe a Zenner diode) had failed, causing an overload to the onboard one-time blow fuse.  However, that’s just an unproven theory.  The fact was that I now needed a replacement dimmer with step-down 240/12VAC capability.

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It turns out that only a couple of manufacturers make such a dimmer module and I chose one made by Relco as it seemed to match the original specification quite well.  It would have been tempting to convert the lamp to mains power and just fit a simple on/off switch, but I’m not keen on this as technically, the lamp would need to be re-subjected to British/ EN Standards, not something I was prepared to do.  Unless impossible otherwise, all kit leaving the workshop must be original specification or better.

With a new (correct) dimmer wired-in and replacement MR11 bulb fitted, the lamp came to life once more.  I’d also fitted a proper mains on/off switch, since the replacement dimmer did not have one.  The new switch would isolate the flow of power to the whole thing when not in use, hopefully prolonging the life of the dimmer module.

The owners of this lamp were very pleased to have it back as they had missed the lovely light patterns it projected on to their ceiling.

Horray for Henry!

A Numatic Henry vacuum cleaner gets the kiss of life…

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FixItWorkshop, Worthing, March’20, Numatic ‘Henry’ vacuum cleaner HVA200a (to be exact).

There are times when only no-nonsense suck will do.  Other vacuum cleaners offer the moon on a stick, but rarely live up to the repeated abuse of everyday life.  Henry on the other hand is tough, no-nonsense and above all, reliable.

Reviewers of this kind of thing, seem to agree.

Make and model: Numatic International ‘Henry’ vacuum cleaner HVA200a

Fault reported: Dead/ not running

Cost of replacement: About £130, give or take

Cost of parts: £17.25

Hours spent on repair: 1

Tools needed: Cleaning tools/ cross-head screwdriver

Sundry items: Silicone spray/ cleaning rags

Repair difficulty: 2/10

Cups of tea: 1

Biscuits: 1 bourbon, I think

I have friends in trades who will only buy and use Henry ‘hoovers’ as they last, always work and are easy to use. And above all, who doesn’t like an appliance with a smiley face?

The example in the picture above had been used by a local Worthing taxi driver everyday for the last 15 years without any problems and was in pretty good nick.  The filter was clean and apart from some wear and tear scratches, still looked like the current model.

One day, Henry failed to switch on and after the owner had checked the fuse in the plug, he decided to get in touch with the workshop.

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FixItWorkshop, Worthing, March’20, Henry’s on switch.

The HVA200a has two speed settings, one at 600 Watts power and one at 1200 Watts power, selectable by a red switch and indicated in a red tell-tail lamp.  When plugged in, nothing was happening.

Time to perform surgery.

Opening up Henry’s casing was straightforward and top marks to the designers for creating sensible parts that fit together logically.  Henry is designed to last and be repaired.  All very pleasing.

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With the lid removed, all electrical checks were made from the plug to the end of the flex, down to the motor.  The flex was in good condition with no snags, shorts or earth faults.  The cable winder on this model is a simple handle operating spindle and was a bit sticky.  The contacts inside the gubbins were also tarnished, so while it was all in pieces, I decided to clean all of the electrical contacts with cleaner and make sure all the sliding parts of the cable winder were clean and had a small dab of silicone spray for smoothness.

Testing for current around the circuit revealed that the speed control board was where things stopped.  The speed control board was dead and required replacing.

To prove this fact, I was able to temporarily by-pass the controller and connect the mains switch to the motor, which revealed that the motor was strong.

A quick bit of shopping with my favourite parts suppliers yielded a replacement (updated) speed control PCB for under £20, which seemed like good value to me.  After making a note of the wiring (see slideshow), the new PCB was connected up, the casing back together and Henry was ready to run, once more.

I also decided to give Henry a little polish too, just because.

 

 

Wheezy Dyson DC19

Another Dyson not biting the dust, just yet.

A mate asked if it was worth saving his abused Dyson cylinder vacuum cleaner which has been residing in the garage for a couple of years, in the dark, unused. It had last seen service when clearing-up building dust and allsorts of non-domestic detritus and that abuse had now given the vacuum cleaner breathing difficulties. A vacuum with breathing issues means no suction.

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FixItWorkshop, Worthing, January 2020, Dyson DC19.

Interestingly, the reason the Dyson was being called out of retirement was due to a lack of performance from the family’s more recently purchased battery machine. Hopefully I’ll get to see that in the workshop soon as well. I’m getting ahead of myself already.

Make and model: Dyson DC19 (grey and purple)

Fault reported: 70% reduction in suck

Cost of replacement: About £200

Cost of parts: £9.54

Hours spent on repair: 1

Tools needed: Cleaning tools

Sundry items: Silicone spray

Repair difficulty: 1/10

Cups of tea: 1

Biscuits: 2 (M&S Belgium Selection)

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Like many abandoned vacuum cleaners I see in the workshop or at the tip, there really wasn’t much wrong or really broken, yet its owner was considering its future. What to do. I’ll write about readiness to repair and repair inertia another time!

The repair in stages:

  • Remove, clean (and replace) filters and refit once dry (48 hours)
  • Remove collection cylinder and clean thoroughly and refit once dry (48 hours)
  • Clean all seals with soap and water, dress with silicone to revive
  • Check by-pass valve and clean as needed
  • Check power cable (clean to improve flex rewind system)
  • Check and clean roller brush head
  • Test!

The filters on this machine were so dirty that I decided to invest in a new set which, at under £10, seemed good value and will certainly extend the life of the DC19.

After giving the main unit a good polish the Dyson DC19 was ready to go home to clean-up. Another Dyson not biting the dust, just yet.

An orange Kenwood Chef A901! I mean, what’s not to like?

More orange please!

Why oh why oh why are more kitchen machines not orange?  I mean, just look at this beauty.  Rare-ish and as a Chef spotter, I think the only time I’ve seen another is on the kids’ TV program, Waffle the Wonder Dog on Cbeebies, here in the UK.  Do you have one in another funky colour?  If so, please send me a picture!

An orange Chef in the workshop:  It was like Christmas had come early.

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FixItWorkshop, Worthing, December’19, orange Chef A901.

 

Make and model: Kenwood Chef A901 (orange)

Fault reported: No go

Cost of replacement: About £300

Cost of parts: £13.74

Hours spent on repair: 2

Tools needed: Cutters, screwdriver, soldering iron, multi-meter, cleaning tools

Sundry items: Light oil

Repair difficulty: 5/10

Cups of tea: 1

Cheesecakes: 2

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FixItWorkshop, Worthing, Kenwood Chef Major in Orange.  Super rare?

The Chef had actually been working for a living since it provided daily assistance in the production of artisan cheesecakes, being sold at a local market.  Recently it had decided to start a smoking habit and then go on strike leaving the owner in a bit of a muddle and customers with rumbling tummies.  That simply wouldn’t do.

Anyway, on with the repair. Opening up the casing revealed the problem straightaway.  One of the capacitors had failed and a resistor had burned out, leaving a failed circuit.

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FixItWorkshop, Worthing, December’19, A901 failed components.

With a decent repair kit bought (from eBay), I replaced all components relating to the speed control circuit, which made the motor run again.  I also replaced all the machine’s 5 feet, since the originals had long since gone to mush, something they all do with age. Since the motor was out of the unit, I took the trouble to adjust the motor’s end float and oil the bearings, for ultra-smooth running.  Very satisfying.

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FixItWorkshop, Worthing, December’19, orange Chef in bits.

With the casing all back together, I gave the machine a light T-Cut and polish to make it look as good as new and despite its 30-odd years and the odd bit of flaky paint, I think you’ll agree- it looks fab.

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FixItWorkshop, Worthing, December’19, orange Chef A901, open, looking fab.

PS, thanks to Andrew for supplying the very yummy scrummy, lime cheescakes.

 

 

Jonathan Deer the III

A Christmas novelty toy gets a new lease of life…

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FixItWorkshop, Worthing, December 2019, Jonathan Deer III.

I meet some really interesting people with this hobby of mine with some quirky things to fix, often with personal and meaningful backstories.  This repair is one such item.

Make and model: Jonathan Deer III rubber deer thingy

Fault reported: Not running

Cost of replacement: About £0

Cost of parts: £0.00

Hours spent on repair: 2

Tools needed: Cutters, screwdriver and soldering iron

Sundry items: Contact cleaner

Repair difficulty: 2/10

Cups of tea: 2

Biscuits: 0

Someone got in touch to see if I could repair a festive family favourite Christmas novelty, which was a big hit with the children, back in the day.  Jonathan Deer III has become a family legend and Christmas simply wouldn’t be complete without him.  Intrigued, I agreed to see the injured deer.

A few days later, a parcel arrived and upon opening, I was greeted with a deer’s head made of rubber.  Not one’s average delivery.

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‘Jonathan Deer’ was available about 20 years ago in the UK and I suspect the US as a novelty singing Christmas toy, designed to hang on the wall, to bring festive joy when anyone walks past the deer’s motion sensor.

Sadly, or maybe fortuitously, depending on your perspective, Jonathan was now silent and despite new batteries, it was dead.

The thing about Christmas decorations is that they get used for about 4 weeks a year and then packed away, usually in a loft or alike where it’s not necessarily that warm or dry for the remaining 48 weeks.  Cold, damp and draughty conditions are not good for small electrical items.  Batteries left leak and metallic contacts corrode and these ailments had affected poor old Jonathan.

Repairs completed:

  • Battery terminals were corroded from battery leakage and therefore cleaned with a small toothbrush and protected with contact cleaner
  • Opening up the casing (several small screws) revealed a broken negative lead.  A Small re-soldering job fixed that

Still no action.

  • Lastly, the on/off switch didn’t seem to be working.  I was able to separate the small tangs holding the switch together and gently clean the switch wiper/ contacts with cleaning agent.  I didn’t replace the switch as it’s a bespoke item and getting a replacement would be difficult.  The repair I made seemed to work OK.

Once the switch was cleaned, Jonathan burst into life.  Upon switching him on in demo mode, he woke up by blaring out James Brown – I Feel Good.  Moving the switch to on mode, he worked as he should via the motion sensor.  Wonderful.

I was then able to return the deer to its owner to enjoy over the festive season.  Result.

Why are some spare parts more expensive than a complete product?!

I struggle to buy a replacement part for a reasonable price.

I’ve been meaning to do a little article on this problem for a while and I apologise in advance if (you’re still reading) this seems like a rant.

Why-o-why-o-why are manufacturers still allowed to price spare parts dearer than a complete product?

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FixItWorkshop, Worthing, Aug’19, Triton Cara and Enrich Showers.

Recently our electric wall shower gave up the ghost and tripped the electrical breaker in the fuse cupboard.  Not great when it happens mid-wash.

The shower was a few years old and registered with the manufacturer for support for things like recalls and so on.  I had fitted the shower myself and it it had been a reliable product until this point.

Out with the screwdrivers and multimeter.

The 8.5kW heating element is split into two circuits, one for half-power and one for full.  Most people would use full power, but you might be able to get away with using it on half or economy mode in summer, when the water feed is generally warmer.

All micro switches seemed to be working OK, which was a bit of a shame actually as it meant that the heater can was probably faulty.  It was.  Half the heater can tested OK, the other half was dead.  Oh dear.

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FixItWorkshop, Worthing, Aug’19, Triton Cara heater can.

After visiting some shower spares suppliers and the manufacturers’ own website, I discovered that the spare part I needed wasn’t cheap at over £50 delivered.  I saw some advertised for £70 on some third-party sites.

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FixItWorkshop, Worthing, Aug’19, Triton Cara replacement heater can spare part.  Price sourced from triton.co.uk, correct 10/08/19.

I was fuming.  Why so expensive?  I mean, you’d have to be out of your mind to part with your hard-earned cash on a spare part like this when you can buy the whole unit for less.  See below.

price new
FixItWorkshop, Worthing, Aug’19, Triton Enrich/ Cara – new price listing.  Price sourced from Screwfix.com, correct 10/08/19.

The Cara shower has been replaced by the Enrich and is basically the same product, by another name.  Therefore, the high price of the spare part in this instance cannot be blamed on low manufacturing volumes as the showers are still made, are widely available and have been in production for a long time.   Something is ethically wrong with Triton’s spare parts pricing policies.

Now, I don’t want to beat-up Triton, they’re not alone and many manufacturers do the same, but there are now many forward-thinking companies out there getting it right.  Maybe Triton will revisit their spares listings.

Despite my natural leaning to repair and recondition, I had to admit that simple logic won the day and I bought a whole new unit from Screwfix.  The Enrich shower fitted exactly where the Cara had been and worked perfectly.

I thought about this situation long and hard and decided that for this type of appliance, a spare part should not cost more than 30% of the current retail price.  In this instance, I would have been prepared to pay about £15.00 for a spare part. 

In a world where we need to encourage people to repair appliances (and anything else) manufacturers need to facilitate a reasonable and proportionate spares back up service.  It’s as simple as that.

Still, there is a bright side to this tale.  The old shower’s solenoid, mixer, control knobs and switches all work fine and I’ll keep those as spares to be used again in a shower or something else that comes along.