Dyson: Please sell me the part I need

A DC32 Animal Vacuum Cleaner gets a second chance

One of these please, Dyson…

 

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FixItWorkshop, Worthing, December 2019, broken turbine/ fan.

All things made, will eventually break.  Things that are made eventually wear out and either must be replaced or repaired.  However, some things wear out a little faster than others.

Planned obsolescence and manufacturing budgets mean that parts within products can wear out faster than reasonably expected and fail totally, rendering the rest of a perfectly working item, useless.

This is where us repair folk come in.  We refuse to accept this problem and work away tirelessly in sheds and lockups everywhere, working on solutions to problems such as this, keeping things going, a little longer.

A friend’s DC32 Animal cylinder vacuum cleaner’s roller beaters had stopped turning and made nothing but a horrible noise, when the cleaner was in use.  Not cool.

The roller beaters on this model are literally vacuum operated by a turbine/ fan which spins fast when air passes across it, driving the beaters by a toothed belt and gear.  There is no separate motor to drive the roller beaters, which is quite an elegant solution to a complex problem.

Fast forward to the issue and despite identifying the broken part and then contacting Dyson directly for a replacement, they would not sell what I needed, a part that would probably cost no more than £10 to supply.  Such a shame.

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FixItWorkshop, Worthing, December 2019, Dyson website screenshot 22/12/19.
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FixItWorkshop, Worthing, December 2019, a copy item on eBay for under £20, screenshot 22/12/19.

The price of the (original equipment quality) complete Dyson Turbine Head, suitable for the DC32 vacuum cleaner, is £60.00 as a direct replacement from Dyson, but the part is now copied by other manufacturers.  A pattern part design is available for under £20 and if this was my machine, I’d be tempted at that price.  Pattern parts have their place, but I suspect that at this price, performance won’t be quiet as good as the original.

So, a choice:

  • Replace the part with a brand new Dyson part – too expensive
  • Replace with a non-original part, that will probably do the job – unknown outcomes, unsatisfying
  • Attempt a repair on the original part.  Of course it’s what I’m going to do!

On with the repair.  The Turbine Head is screwed together using Torx head screws and the side vents that secure the main drive unit, pop-off the main casing, with some encouragement.

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A picture paints a thousand words and the above slide shows the dismantling and reassembly process for the Turbine Head.  If attempting this kind of thing yourself, remember to keep all components free of dirt and grime.

In the absence of a replacement, I attempted a repair to the existing fan and since it was made of plastic (some kind of nylon derivative I think) it was going to be difficult.  Not many glues will stick this type of plastic well, so my choice was going to be ‘make or break’, literally.  I considered an epoxy resin, but opted for Gorilla Glue, since it expands slightly in use, to all of the microscopic gaps.  I also used it to modify the fan by filling-in around the spindle to try and prevent slippage, when spinning.  When dry, I lightly sanded any high spots of glue away.

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FixItWorkshop, Worthing, December 2019, glued turbine/ fan.

Once the whole unit was back together and reconnected to the main vacuum cleaner, the head roller beaters spun once again without a horrible noise.  Question is, how long will it run for?  If anyone thinks they can make a replacement using 3D printing, please let me know!

An orange Kenwood Chef A901! I mean, what’s not to like?

More orange please!

Why oh why oh why are more kitchen machines not orange?  I mean, just look at this beauty.  Rare-ish and as a Chef spotter, I think the only time I’ve seen another is on the kids’ TV program, Waffle the Wonder Dog on Cbeebies, here in the UK.  Do you have one in another funky colour?  If so, please send me a picture!

An orange Chef in the workshop:  It was like Christmas had come early.

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FixItWorkshop, Worthing, December’19, orange Chef A901.

 

Make and model: Kenwood Chef A901 (orange)

Fault reported: No go

Cost of replacement: About £300

Cost of parts: £13.74

Hours spent on repair: 2

Tools needed: Cutters, screwdriver, soldering iron, multi-meter, cleaning tools

Sundry items: Light oil

Repair difficulty: 5/10

Cups of tea: 1

Cheesecakes: 2

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FixItWorkshop, Worthing, Kenwood Chef Major in Orange.  Super rare?

The Chef had actually been working for a living since it provided daily assistance in the production of artisan cheesecakes, being sold at a local market.  Recently it had decided to start a smoking habit and then go on strike leaving the owner in a bit of a muddle and customers with rumbling tummies.  That simply wouldn’t do.

Anyway, on with the repair. Opening up the casing revealed the problem straightaway.  One of the capacitors had failed and a resistor had burned out, leaving a failed circuit.

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FixItWorkshop, Worthing, December’19, A901 failed components.

With a decent repair kit bought (from eBay), I replaced all components relating to the speed control circuit, which made the motor run again.  I also replaced all the machine’s 5 feet, since the originals had long since gone to mush, something they all do with age. Since the motor was out of the unit, I took the trouble to adjust the motor’s end float and oil the bearings, for ultra-smooth running.  Very satisfying.

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FixItWorkshop, Worthing, December’19, orange Chef in bits.

With the casing all back together, I gave the machine a light T-Cut and polish to make it look as good as new and despite its 30-odd years and the odd bit of flaky paint, I think you’ll agree- it looks fab.

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FixItWorkshop, Worthing, December’19, orange Chef A901, open, looking fab.

PS, thanks to Andrew for supplying the very yummy scrummy, lime cheescakes.

 

 

Janod Toy Phone repair/ Une réparation de Janod jouet téléphone

A Janod Toy Phone gets opened up and stuck back together.

There’s always a debate to be had on what age one should give a child a phone, but as a parent, groovy toys like this are hard to resist.  I mean, who doesn’t like a toy that makes cool noises, at the touch of a button.

I especially enjoyed the cuckoo noise (clock symbol).

Make and model: Janod toy phone

Fault reported: No sound, despite new batteries

Cost of replacement: About £10

Cost of parts: £0.00

Hours spent on repair: 0.5

Tools needed: Cutters, screwdriver and soldering iron

Sundry items: Glue

Repair difficulty: 2/10

Cups of tea: 1

Biscuits: 0

A friend of ours got in touch to ask if I could look at their daughter’s toy phone, which had stopped working after being dropped on a hard surface.  Despite the rubber outer cover fitted, after being dropped, the phone now rattled and made no sound.

The (adult) owners had changed the small coin cell batteries, but to no avail and were now wondering what to do, so I said I’d admit it to the workshop.

Janod.com are a French company specialising in making funky wooden toys with a retro warm vibe, while offering modern features.  I like their stuff.

However, on the repair side of things, the designer had not allowed me any service access to the rear of the phone.  It was glued.  The only way of getting in was to break the casing open to see what was going on.

Janod:  I like your products, but please consider changing your designs to allow repair.  Tamper proof screws and other child-resistant systems can be used so that only those with intent can open up the casing to perform a repair.

I used a small flat-bladed screwdriver to gently prise the casing apart and after some nail-biting moments, (I was worried I was going to snap something), the back came off.

The fault became apparent almost immediately.  The small speaker had become detached from the mounting and a wire from the circuit board to the speaker had snapped.  A little soldering and a bit of hot melt glue and the speaker was installed back where it was meant to go, ready to sound off again.

The last job was to repair the now broken case.  Since it was wooden, I used PVA wood glue on the mating surfaces and held the phone for 48 hours gently in my bench vice and now, no one would never know the repair ever happened.

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The toy was returned to its owner ready to bring child happiness and parent irritation, once more.  I had to press the cuckoo noise button a few times before I gave it back.

 

 

Jonathan Deer the III

A Christmas novelty toy gets a new lease of life…

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FixItWorkshop, Worthing, December 2019, Jonathan Deer III.

I meet some really interesting people with this hobby of mine with some quirky things to fix, often with personal and meaningful backstories.  This repair is one such item.

Make and model: Jonathan Deer III rubber deer thingy

Fault reported: Not running

Cost of replacement: About £0

Cost of parts: £0.00

Hours spent on repair: 2

Tools needed: Cutters, screwdriver and soldering iron

Sundry items: Contact cleaner

Repair difficulty: 2/10

Cups of tea: 2

Biscuits: 0

Someone got in touch to see if I could repair a festive family favourite Christmas novelty, which was a big hit with the children, back in the day.  Jonathan Deer III has become a family legend and Christmas simply wouldn’t be complete without him.  Intrigued, I agreed to see the injured deer.

A few days later, a parcel arrived and upon opening, I was greeted with a deer’s head made of rubber.  Not one’s average delivery.

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‘Jonathan Deer’ was available about 20 years ago in the UK and I suspect the US as a novelty singing Christmas toy, designed to hang on the wall, to bring festive joy when anyone walks past the deer’s motion sensor.

Sadly, or maybe fortuitously, depending on your perspective, Jonathan was now silent and despite new batteries, it was dead.

The thing about Christmas decorations is that they get used for about 4 weeks a year and then packed away, usually in a loft or alike where it’s not necessarily that warm or dry for the remaining 48 weeks.  Cold, damp and draughty conditions are not good for small electrical items.  Batteries left leak and metallic contacts corrode and these ailments had affected poor old Jonathan.

Repairs completed:

  • Battery terminals were corroded from battery leakage and therefore cleaned with a small toothbrush and protected with contact cleaner
  • Opening up the casing (several small screws) revealed a broken negative lead.  A Small re-soldering job fixed that

Still no action.

  • Lastly, the on/off switch didn’t seem to be working.  I was able to separate the small tangs holding the switch together and gently clean the switch wiper/ contacts with cleaning agent.  I didn’t replace the switch as it’s a bespoke item and getting a replacement would be difficult.  The repair I made seemed to work OK.

Once the switch was cleaned, Jonathan burst into life.  Upon switching him on in demo mode, he woke up by blaring out James Brown – I Feel Good.  Moving the switch to on mode, he worked as he should via the motion sensor.  Wonderful.

I was then able to return the deer to its owner to enjoy over the festive season.  Result.

Check your plug! A simple Miele PowerLine Vacuum Cleaner repair

Mains plugs lead a hard life, make sure yours are safe. If they are damaged, replace!

Before and after…

A quick 15-minute job, with a satisfying result.

Sometimes, it’s not a complicated fault preventing an otherwise good machine from working.  It’s just a case of taking the plunge and getting stuck in as the owner of this vacuum cleaner had proved.

Make and model: Miele PowerLine Vacuum Cleaner

Fault reported: Not running/ occasional sparks(!)

Cost of replacement: About £139.99

Cost of parts: £0.00

Hours spent on repair: ¼

Tools needed: Cutters, screwdriver and soldering iron

Sundry items: Silicone spray, T-Cut

Repair difficulty: 1/10

Cups of tea: 1

Biscuits: 1 Ginger Nut

 

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FixItWorkshop, Worthing, November ’19, Miele S5211 Vacuum Cleaner.

Sometimes the simplest things are the best.  This machine had been working well when sparks began coming from the mains plug.  The owner had reacted quickly by turning off the power and then removing the plug from the wall socket.  Good job.

The owner then bought a new plug from a local hardware shop to replace the damaged (cracked) plastic plug fitted.  She then fitted the new plug to the vacuum cleaners’ flex but nothing happened when she switched it back on.  Frustrating!  It’s reassuring to hear that folk still bother to get screwdrivers out and attempt a repair.  It makes it all worthwhile.

When I saw the vacuum cleaner and heard the back story, I immediately inspected the plug wiring and spotted that a bit of insulation was still trapped on the live connecter, preventing the electrical connection.  30 seconds with a pair of cutters and a small flat blade screw driver and the machine was working again.

Me being me, I then decided to give the Miele’s plastic casing a quick polish with T-Cut and wax, to bring it up to the correct standard.

It made me think:  How often do people change plugs these days?  Not often.  So, if you’re wondering what the correct position of the wires should be, it’s this (UK specification).

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FixItWorkshop, November’19, UK plug – not my image.

General hints

  • Make sure all screws are tight
  • Ensure the cable grip clamps the cable insulation
  • Don’t trap wires in between the casing

If in any doubt, consult a friendly shed-dweller or spanner spinner.

Genuine or pattern parts? A Dyson DC40 gets a little tune-up.

Genuine or pattern parts? What to do!?

Article 100!

It’s a dilemma sometimes.  Should you always fit genuine replacement parts or is it OK to fit quality aftermarket or pattern parts.  My answer:  It depends.

Make and model: Dyson DC40

Fault reported: Torn hose and loss of suction

Cost of replacement: About £200.00

Cost of parts: £16.53 (hose and filters)

Hours spent on repair: 1

Tools needed: Screwdrivers

Sundry items: Silicone spray, PTFE spray, rag

Repair difficulty: 2/10

Cups of tea: 2

Biscuits: 1 McVities Gold Bar

A mate of mine contacted me to ask if it was worth fixing his 6 year old Dyson DC40 and as always, I said yes it was.  A couple of days later, it was working again, like new.

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FixItWorkshop, November’19, Dyson DC40.

The DC40 is still supported by Dyson and parts are readily available direct from them.  Problem is that, as my mate did, the price of some spares (although quite reasonable actually) can put some people off, which means that serviceable machinery can end up at the local dump, prematurely.  Which is a shame.

This is where pattern parts can help.  Often, aftermarket manufacturers will make spares for popular models and the advantage of these is that they are often much cheaper than the original part.  However, it’s not as simple as that.

I’ve fixed 100s if not 1000s of things and have used and continue to use a mixture of genuine original (often called OE or Original Equipment) and pattern parts for different reasons.  Assuming original equipment parts are the best, here are my thoughts, in no particular order, to help you if facing a similar dilemma.

In favour of pattern parts:

  • They can make a repair viable, financially
  • Parts can be available, long after original parts become obsolete
  • They can provide enhanced features that were not part of the original design

In favour of genuine/ original equipment parts:

  • They will fit exactly as the specification will be to the original design
  • They maintain manufacturers warranties, where applicable
  • They normally last well and perform as expected

As a further example, I will only fit genuine water pumps (on car engines) but will fit pattern air filters.  Water pumps must work within very exact performance tolerances whereas air filters, although important, don’t so much.  It’s a personal thing at the end of the day.

Back to the repair.  This Dyson wasn’t picking up dirt and the extension hose was torn, so a new hose was ordered from a supplier on eBay for under £10, a genuine part was over £25.  The hose just clicks out and in, so all that was required was a small flat bladed screwdriver to remove and refit the hose.  Nice and easy.

The next job was to sort out the lack of suction.  As with all Dysons with a problem like this, I always check filters.  As suspected, both filters were expired and needed to be replaced as they were too far gone to be washed.  Again, pattern part filters were available on eBay for under £7, genuine ones were much dearer.  All new parts fitted well and soon the vacuum cleaner was breathing easily again.

Another issue with the DC40 is the switch lever which diverts suction from the beater head to the hose, which was sticking on this machine.  A quick clean up and a small spray of silicone spray on all the moving parts had it all working again.

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I always clean-up the beaters on any vacuum cleaner in for a service and this one seemed to have half a head of hair stuck in it, which would have impeded performance.  The hair was so bad, I had to remove the beaters (just one screw) and cut off the hair with a knife.

With all the remedial work completed, the Dyson ran well proving once again that it’s usually worth repairing, rather than replacing.

 

A broken massage belt, with a happy ending…

An Invitalis Massage Belt gets a simple repair at the workshop.

I was asked to repair a personal massage belt recently, which had developed an annoying habit of cutting out, mid-treatment.  Over email, I confessed that I did not know what a massage belt was, but was reassured that is was used to treat lower back ailments and nothing more personal.  Phew.

Make and model:  Invitalis Vitalymed Flexi massage belt

Fault reported: Cutting out

Cost of replacement:  About £40.00

Cost of parts:  £1.29

Hours spent on repair:  1

Tools needed:  Small flat-bladed screwdriver, soldering iron

Sundry items: None

Repair difficulty:  2/10

Cups of tea:  1

Biscuits:  1 Goldbar

 

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FixItWorkshop, Worthing, August’19, Invitalis Vitalymed Flexi massage belt.

These devices are sold on Amazon and are usually available at events, such as the Ideal Home Exhibition and alike.  This belt offers the wearer a lower back massage by means of two rotating arms with smooth spheres, hidden behind a soft pad.  The spheres also emit infra-red, if required.

I don’t know much about this kind of thing, but I had noticed that the power cable for the belt was a standard female 12VDC connector, used on many types of domestic equipment.

With the power applied and with some wiggling, the belt would occasionally come on and then fail, indicating a loose connection.  The trick here was to find out where.

The belt is zipped together and access to the wiring was easy.  The belt’s power connector ran to a switch/mode box and then on to the motors and other gizmos within (see photos in slideshow).

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After cutting into the cable, testing continuity, I found two problems; A break within one of the cable cores and a faulty female power connector.  Luckily, connectors like this are abundant and a quick look on eBay revealed lots for under £2, delivered.  As it happens, I bought a high-quality connector and flying lead, intended for a CCTV camera, to fit the belt.

The last step was to reconnect some good cable, reconnect the new connector and make good with soldered joints and heat shrink, to keep everything nice and tidy.  Before I solder things, I always make sure I’ve not cross-wired anything, by proving continuity with a multimeter.  In the past, one has been known to blow things up by not taking this sensible approach!

After reassembly, it was just a case of powering up and switching on.  Gladly, I hadn’t crossed any cables and it now worked again, happily ever after.