I’ve been meaning to do a little article on this problem for a while and I apologise in advance if (you’re still reading) this seems like a rant.
Why-o-why-o-why are manufacturers still allowed to price spare parts dearer than a complete product?
Recently our electric wall shower gave up the ghost and tripped the electrical breaker in the fuse cupboard. Not great when it happens mid-wash.
The shower was a few years old and registered with the manufacturer for support for things like recalls and so on. I had fitted the shower myself and it it had been a reliable product until this point.
Out with the screwdrivers and multimeter.
The 8.5kW heating element is split into two circuits, one for half-power and one for full. Most people would use full power, but you might be able to get away with using it on half or economy mode in summer, when the water feed is generally warmer.
All micro switches seemed to be working OK, which was a bit of a shame actually as it meant that the heater can was probably faulty. It was. Half the heater can tested OK, the other half was dead. Oh dear.
After visiting some shower spares suppliers and the manufacturers’ own website, I discovered that the spare part I needed wasn’t cheap at over £50 delivered. I saw some advertised for £70 on some third-party sites.
I was fuming. Why so expensive? I mean, you’d have to be out of your mind to part with your hard-earned cash on a spare part like this when you can buy the whole unit for less. See below.
The Cara shower has been replaced by the Enrich and is basically the same product, by another name. Therefore, the high price of the spare part in this instance cannot be blamed on low manufacturing volumes as the showers are still made, are widely available and have been in production for a long time. Something is ethically wrong with Triton’s spare parts pricing policies.
Now, I don’t want to beat-up Triton, they’re not alone and many manufacturers do the same, but there are now many forward-thinking companies out there getting it right. Maybe Triton will revisit their spares listings.
Despite my natural leaning to repair and recondition, I had to admit that simple logic won the day and I bought a whole new unit from Screwfix. The Enrich shower fitted exactly where the Cara had been and worked perfectly.
I thought about this situation long and hard and decided that for this type of appliance, a spare part should not cost more than 30% of the current retail price. In this instance, I would have been prepared to pay about £15.00 for a spare part.
In a world where we need to encourage people to repair appliances (and anything else) manufacturers need to facilitate a reasonable and proportionate spares back up service. It’s as simple as that.
Still, there is a bright side to this tale. The old shower’s solenoid, mixer, control knobs and switches all work fine and I’ll keep those as spares to be used again in a shower or something else that comes along.