The perfect blend…

An Optimum 8200 Blender, escapes the chop!

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FixItWorkshop, Worthing, August’20, Optimum 8200 Blender… in red.

When I agreed to ‘have a look’ at a customer’s beloved broken blender, I had no idea that the market for blenders was so, well, juicy.  One can spend anything from £50-£1800 – a huge price range.  You have to ask yourself a question; is the juice made by a blender costing 36 times more than a cheaper one, any better?  Hmm, the virtues of blender technology, robustness and efficiency could be debated in a future, exhilarating article, maybe. But for now, our attention is on this one, the repair of an Optimum 8200 Blender.

The reason I mention the huge price range is that prices for spare parts also vary wildly too.

Make and model: Optimum 8200 Blender

Fault reported: Leaking, noisy, crunchy, horrible

Cost of replacement: £300.00

Manufacturer support:  5/10

Cost of parts: £18.95

My repair time: 1.5 hours

Tools needed: Screwdrivers, test meter, heat shrink, soldering iron etc

Sundry items:  paint, contact cleaner

Cleaning materials: Bleach, bicarbonate of soda, washing up liquid, car polish

Repair difficulty: 3/10

Cups of tea: 2

Biscuits: 2 X custard creams

I received this blender with a broken drive coupler/ socket (the bit that transfers the power to the blades in the jug) and a rough, leaking blender jug.  This high-mileage kitchen appliance had been used until it would work no more.

Upon taking the blender into the workshop, I suggested to the owner that ‘it must have been sounding rough’ for a while… There then might have been a small admission of guilt.

Now, I realise that I’m unusual.  I regularly service my vacuum cleaners, sandwich toaster and kettle and I know that this isn’t normal, so my views on machine maintenance are a little outside the bell curve.

The owner had done her own research on repairing her blender.  She’d located a spares provider and had identified the parts required, to get the blender back making smoothies, which is more than many folk do.  The trouble was that the total amount for all the new parts required, was more than the price of a reconditioned unit.  This is often the case as some reconditioning agents have access to cheaper parts, not available to regular punters, through economies of scale.  To make this repair financially viable, I was going to have to work smart.

As mentioned earlier, blenders vary widely in price and there are established names out there that command a high price.  However, look beyond the logo and things are a little greyer.  Badge engineering, colour and subtle style changes can literally add hundreds of pounds to the asking price for the same basic machine.  This is nothing new.  Manufacturers have been sharing designs and production since the dawn of time and when it comes to buying spares for an expensive machine, there can often be a cheaper route for good quality alternative spares that are compatible, intended for the cheaper variation.  The skill is knowing where to look.

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A picture paints a thousand words as they say and the slide show above shows the stages that I went through with this repair.

Using the original parts listed for an Optimum 8200 blender, the best deal the customer and I could find was:

  • Replacement drive socket, £39.95
  • Replacement blade and bearing, £69.00
  • Tool for blade removal, £11.99

Total, £120.94 (more if you want speedier delivery). Source:  froothie.co.uk

Shopping around for alternatives…

  • Replacement blade and bearing, £18.95 for a Vitamix blender (Amazon.co.uk)
  • Repair to existing drive socket (I drilled and tapped a new grub screw), £ my time
  • I used a tool I had already to remove the old blade (a plumbing bracket) so no need to buy one

Total, £18.95, plus my time

I chose a Vitamix blade as I noticed that some Optimum and Vitamix blenders shared the same jug design.  I actually saw the blade assembly for £7.99 on eBay, but decided that the warranty offer on Amazon.co.uk, was a better deal.

Now, I know I haven’t been that scientific here, but one suspects that there is little or no difference in blender blade robustness and all the ones I’ve ever seen to date contain the same bearings you might find in a scooter or skateboard.  I suspect that the blade assemblies are all made in the same factory, somewhere.

My guess here is that the aftermarket parts supplier must charge a comparitively high price for some items to:

  • Cover staff and site overheads
  • Provide a sense of reassuring expense compared to the original purchase price
  • Potentially recover a high charge from the manufacturer

The trouble with this strategy is that many domestic appliances are worth little once unwrapped compared to the original ticket price.  The comparative high prices for aftermarket parts would likely in many cases, put a customer off doing the repair at all.  The customer then weighs up the cost of:

  • Finding someone to do the repair work
  • Doing the repair work themselves
  • The price of parts
  • The price of labour

Often, when added up, it’s cheaper to replace, rather than repair which in my opinion, not the way to go.

As a repairer, the statement I’m always grappling with is:

Value Repair ≤ Replacement Product Purchase or simply: VR ≤ RPP

So, when someone brings me an item to repair, I’m always looking for:

  • An overall repair that costs-in for the customer, encouraging the customer to keep the existing machine for longer, saving it from the dump
  • A repair that’s likely to be reliable in relation to the condition of the machine
  • An upgrade to the original design (where possible) taking advantage of the innovations or modifications to the original design that enhance longevity or performance

It’s a careful balancing act and one that doesn’t always work first time, but that’s the challenge!

I’ve gone a little off subject but it all relates.

Back to the blender, I saved the customer money on the purchase of a new appliance, saved money on a potential repair elsewhere and saved the broken blender from the chop.  The customer was happy.  As with all items I receive for repair, I also cleaned and polished the blender to make it shine like new.

 

Footnote: The repair was over, or so I thought.  A week or so later, the customer contacted me again to tell me that a new fault had started.  Speed control was now a little erratic and was making the blender hard to use.  I said no problem and agreed to have a look.  Likely to have happened during my repair work, a small lead on the printed circuit board had become loose.  A quick tighten up and normal operation resumed.  Phew!

 

 

Kenwood FP220 easy fix

An easy fix for a change

Every now and then an enquiry drops into my inbox where my heart sinks.  It sinks as I know that many products on sale are poorly supported for specific spares which means that when the product fails, it can be impossible to repair.  But sometimes, just sometimes, I’m surprised!

Make and model:  Kenwood FP220 Food Mixer

Fault reported: Mixer not working when main jug used

Cost of replacement:  £120.00 (equivalent new machine)

Cost of parts:  £17.69 (plus my time)

Hours spent on repair:  About 10 minutes (test and cleaning)

Tools needed:  None.

Sundry items: 1 X Grimex cloth

Repair difficulty:  1/10

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FixItWorkshop, Worthing, June’19, Kenwood FP220.

The mixer was a good quality item which had cost over £100 when new and upon inspection, the mixer has failed due to a single component, the main jug.  A little clue from the owner that the blender attachment (not pictured) worked, but the jug didn’t, set me off on the right track.

The mixer features a safety mechanism which is designed to prevent the main drive assembly spinning accidently, potentially with a cutting tool, if the switch is operated without the mixer jug attached.  Many mixers of this type feature such a device.

The FP220 features a double-armed safety mechanism which means that the jug must be fully engaged in the mixer base, with the lid in the correct position.  It’s an unobtrusive and fail-safe design.  A part of the jug’s base, made of a composite plastic, had sheared off, so the jug could not attach to the mixer properly.  The safety device had worked as it should.

At first, I thought that there was no chance of obtaining a spare jug, but after a bit of Googling, I found a brand-new replacement jug, in the right colour, from Sussex Spares (via eBay).  It soon arrived and fitted perfectly, which allowed the machine to work again, once more.  The old lid was still serviceable and fitted the new jug without problems.  I recommended that owner keep the old jug for spares as the handle and drive coupling were still servicable and might come in handy if the new handle gets broken.

After a quick clean up and test, the machine was ready to make Victoria Sponges again.  It just proves that with a bit of research, even seemingly unrepairable items can get a second chance.

A bit of 70’s fun: Sona J996 Coffee Percolator

An office find, escapes the scrap yard.

Despite the 1970’s kitsch-ness of the electric percolator, they are very good at making coffee and the delightful coffee smell you get when brewing-up is sublime.  Here’s an advert from the time.

Top tips for keeping your coffee percolator in good order:

  • Descale using a kettle descaling solution as needed
  • Keep the coffee strainer clear of debris
  • Make sure the lid always fits between the strainer and the percolator body

A colleague found this percolator while clearing out an abandoned office cupboard.  I suspect that this one might have been bought as a wedding present way back and had ended up in the office when someone had decided play the role of barista at work.

It was missing its power lead and was headed for the recycle bin, when I intervened.

The power lead needed was an obsolete design used on British appliances of the era and was similar in design to the more modern and current, IEC C13 or ‘kettle lead’.  However, modern kettle leads did not fit this percolator.

More drastic action was needed.  Luckily, I had an old appliance I no longer needed, so I scavenged a board mounted IEC C13 socket from it and replaced the one originally fitted.

After some soldering and a bit of jiggery-pokery, this Sona Percolator now brews coffee using an up-to-date power lead.

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Cost of replacement:  £40.  Cost of upgrade: £0.