Every now and then an enquiry drops into my inbox where my heart sinks. It sinks as I know that many products on sale are poorly supported for specific spares which means that when the product fails, it can be impossible to repair. But sometimes, just sometimes, I’m surprised!
Make and model: Kenwood FP220 Food Mixer
Fault reported: Mixer not working when main jug used
Cost of replacement: £120.00 (equivalent new machine)
Cost of parts: £17.69 (plus my time)
Hours spent on repair: About 10 minutes (test and cleaning)
Tools needed: None.
Sundry items: 1 X Grimex cloth
Repair difficulty: 1/10
The mixer was a good quality item which had cost over £100 when new and upon inspection, the mixer has failed due to a single component, the main jug. A little clue from the owner that the blender attachment (not pictured) worked, but the jug didn’t, set me off on the right track.
The mixer features a safety mechanism which is designed to prevent the main drive assembly spinning accidently, potentially with a cutting tool, if the switch is operated without the mixer jug attached. Many mixers of this type feature such a device.
The FP220 features a double-armed safety mechanism which means that the jug must be fully engaged in the mixer base, with the lid in the correct position. It’s an unobtrusive and fail-safe design. A part of the jug’s base, made of a composite plastic, had sheared off, so the jug could not attach to the mixer properly. The safety device had worked as it should.
At first, I thought that there was no chance of obtaining a spare jug, but after a bit of Googling, I found a brand-new replacement jug, in the right colour, from Sussex Spares (via eBay). It soon arrived and fitted perfectly, which allowed the machine to work again, once more. The old lid was still serviceable and fitted the new jug without problems. I recommended that owner keep the old jug for spares as the handle and drive coupling were still servicable and might come in handy if the new handle gets broken.
After a quick clean up and test, the machine was ready to make Victoria Sponges again. It just proves that with a bit of research, even seemingly unrepairable items can get a second chance.