Inside The Real Repair Shop 1

They do make them like they used to. You just have to know where to look.

Think back 30 years, and if you can’t, ask anyone over the age of 42. In the place you grew up, how old was the kettle? It might seem a strange question, but as a (slightly odd) child, I noticed stuff like that. I can fondly remember my parents’ own Russell Hobbs K2 kettle, which had been given to them as a wedding gift and was still going strong after they divorced, 25 years later. Unlike their marriage, the kettle was well engineered, robust and easy to mend.

Russell Hobbs advert for the seminal K2 kettle, familiar to many. Image taken from Google Images, FixItWorkshop is not the copyright owner.

Not long ago, long service was expected from appliances and my friends and relatives had similar experiences. Trust me, I’ve asked them. Buying spare parts was also a thing. You could easily repair kettles of that vintage with basic tools and without the need of a yet-to-be-invented online video. Hardware shops would stock cost-effective spare parts like elements and rubber seals to keep your kettle running for longer, but over time, this type of thing has become the reserve of nerds like myself.

During the last 40 years, the market for small appliances such as vacuum cleaners, toasters, kettles and much more has become congested with laughably cheap goods, and while the prices can make items accessible, it’s usually a case of ‘buy cheap, buy twice’. 

Manufacturers have perfected built-in obsolescence to such a degree that they can time your product to fail, just after the warranty expires. Bad for many reasons, but the main thing is that a £15 toaster thrown out after two years will probably end up as landfill. There are free, environmentally kinder disposal routes available from your local council in the UK, but many people just don’t bother.  Sad, but true.

It’s still possible to buy something well-designed and robust that will be supported by a responsible manufacturer, you just need to know what to look for.

Do you really need it?

Just because your friend has a kettle with an interactive disco display controlled by their iPhone, do you need one?  Probably not.  No one does. Google ‘the best kettle’ and you’ll find products that have more knobs and whistles than a power station.  This makes them more complicated and likely to go wrong in the future and contain more precious metals, increasing their environmental impact.  Remember what you need the product to do. Keep it simple.

How long will it last, will it be any good?

This is a tricky one to quantify as lots of things affect that.  But ask yourself, is a kettle costing a tenner going to be a family heirloom to hand-down?  Probably not.  It will boil water, it will make a lot of noise, it will be inefficient.  Take  customer reviews on Amazon with a pinch of salt. Trust organisations such as ‘Which’ to guide you on matters of performance and longevity before handing over your hard-earned wedge.

Can I get help when I need it?

Many retailers and manufacturers are not set up to take care of your product once it’s in your hands.  At the end of your twelve-month warranty, is there a local agent or are there spares available to fix your product, when you need it?  Before making a purchase, do some online research on your chosen toaster manufacturer.  Do they have a help desk, can they supply reasonably priced parts, are there engineers out there who can help repair your item? Responsible manufacturers are out there…

Russell Hobbs K65, Henry HVR160 vacuum cleaner, Kenwood Kmix KMX750 Dualit classic toaster. What do they all have in common? All have reasonable support from the manufacturer, after purchase.

Give yourself time to work this stuff out, and you’ll end up replacing your appliance less often.  Better still, you’ll be able to fix it when it goes wrong, saving it from becoming waste. You’ll also be able to pass it on when the time comes, which is a far better thing to do.  If buying new isn’t an option, don’t be afraid to buy quality appliances second-hand from places like eBay, Facebook and Gumtree.  It might not come in a new box with a receipt, but it’ll still be decent, without costing the earth.

Matt or Fixitworkshop is not affiliated with any of the products shown in this article.  The items displayed are for illustration only, but were chosen with care based on Matt’s own repair knowledge and experiences.

The perfect blend…

An Optimum 8200 Blender, escapes the chop!

IMG_2844
FixItWorkshop, Worthing, August’20, Optimum 8200 Blender… in red.

When I agreed to ‘have a look’ at a customer’s beloved broken blender, I had no idea that the market for blenders was so, well, juicy.  One can spend anything from £50-£1800 – a huge price range.  You have to ask yourself a question; is the juice made by a blender costing 36 times more than a cheaper one, any better?  Hmm, the virtues of blender technology, robustness and efficiency could be debated in a future, exhilarating article, maybe. But for now, our attention is on this one, the repair of an Optimum 8200 Blender.

The reason I mention the huge price range is that prices for spare parts also vary wildly too.

Make and model: Optimum 8200 Blender

Fault reported: Leaking, noisy, crunchy, horrible

Cost of replacement: £300.00

Manufacturer support:  5/10

Cost of parts: £18.95

My repair time: 1.5 hours

Tools needed: Screwdrivers, test meter, heat shrink, soldering iron etc

Sundry items:  paint, contact cleaner

Cleaning materials: Bleach, bicarbonate of soda, washing up liquid, car polish

Repair difficulty: 3/10

Cups of tea: 2

Biscuits: 2 X custard creams

I received this blender with a broken drive coupler/ socket (the bit that transfers the power to the blades in the jug) and a rough, leaking blender jug.  This high-mileage kitchen appliance had been used until it would work no more.

Upon taking the blender into the workshop, I suggested to the owner that ‘it must have been sounding rough’ for a while… There then might have been a small admission of guilt.

Now, I realise that I’m unusual.  I regularly service my vacuum cleaners, sandwich toaster and kettle and I know that this isn’t normal, so my views on machine maintenance are a little outside the bell curve.

The owner had done her own research on repairing her blender.  She’d located a spares provider and had identified the parts required, to get the blender back making smoothies, which is more than many folk do.  The trouble was that the total amount for all the new parts required, was more than the price of a reconditioned unit.  This is often the case as some reconditioning agents have access to cheaper parts, not available to regular punters, through economies of scale.  To make this repair financially viable, I was going to have to work smart.

As mentioned earlier, blenders vary widely in price and there are established names out there that command a high price.  However, look beyond the logo and things are a little greyer.  Badge engineering, colour and subtle style changes can literally add hundreds of pounds to the asking price for the same basic machine.  This is nothing new.  Manufacturers have been sharing designs and production since the dawn of time and when it comes to buying spares for an expensive machine, there can often be a cheaper route for good quality alternative spares that are compatible, intended for the cheaper variation.  The skill is knowing where to look.

This slideshow requires JavaScript.

A picture paints a thousand words as they say and the slide show above shows the stages that I went through with this repair.

Using the original parts listed for an Optimum 8200 blender, the best deal the customer and I could find was:

  • Replacement drive socket, £39.95
  • Replacement blade and bearing, £69.00
  • Tool for blade removal, £11.99

Total, £120.94 (more if you want speedier delivery). Source:  froothie.co.uk

Shopping around for alternatives…

  • Replacement blade and bearing, £18.95 for a Vitamix blender (Amazon.co.uk)
  • Repair to existing drive socket (I drilled and tapped a new grub screw), £ my time
  • I used a tool I had already to remove the old blade (a plumbing bracket) so no need to buy one

Total, £18.95, plus my time

I chose a Vitamix blade as I noticed that some Optimum and Vitamix blenders shared the same jug design.  I actually saw the blade assembly for £7.99 on eBay, but decided that the warranty offer on Amazon.co.uk, was a better deal.

Now, I know I haven’t been that scientific here, but one suspects that there is little or no difference in blender blade robustness and all the ones I’ve ever seen to date contain the same bearings you might find in a scooter or skateboard.  I suspect that the blade assemblies are all made in the same factory, somewhere.

My guess here is that the aftermarket parts supplier must charge a comparitively high price for some items to:

  • Cover staff and site overheads
  • Provide a sense of reassuring expense compared to the original purchase price
  • Potentially recover a high charge from the manufacturer

The trouble with this strategy is that many domestic appliances are worth little once unwrapped compared to the original ticket price.  The comparative high prices for aftermarket parts would likely in many cases, put a customer off doing the repair at all.  The customer then weighs up the cost of:

  • Finding someone to do the repair work
  • Doing the repair work themselves
  • The price of parts
  • The price of labour

Often, when added up, it’s cheaper to replace, rather than repair which in my opinion, not the way to go.

As a repairer, the statement I’m always grappling with is:

Value Repair ≤ Replacement Product Purchase or simply: VR ≤ RPP

So, when someone brings me an item to repair, I’m always looking for:

  • An overall repair that costs-in for the customer, encouraging the customer to keep the existing machine for longer, saving it from the dump
  • A repair that’s likely to be reliable in relation to the condition of the machine
  • An upgrade to the original design (where possible) taking advantage of the innovations or modifications to the original design that enhance longevity or performance

It’s a careful balancing act and one that doesn’t always work first time, but that’s the challenge!

I’ve gone a little off subject but it all relates.

Back to the blender, I saved the customer money on the purchase of a new appliance, saved money on a potential repair elsewhere and saved the broken blender from the chop.  The customer was happy.  As with all items I receive for repair, I also cleaned and polished the blender to make it shine like new.

 

Footnote: The repair was over, or so I thought.  A week or so later, the customer contacted me again to tell me that a new fault had started.  Speed control was now a little erratic and was making the blender hard to use.  I said no problem and agreed to have a look.  Likely to have happened during my repair work, a small lead on the printed circuit board had become loose.  A quick tighten up and normal operation resumed.  Phew!

 

 

Cheap Tesco DVD player

This cheap and quite frankly nasty DVD player came in as a dud unit.  No lights on, nothing.  To be frank, not even I thought it would cost in to repair it, since the owner told me it didn’t cost more than £20 in the first place.

Never mind, off with the cover and a quick poke around with the multi-meter revealed no power coming from the transformer within the unit.  This converts high voltage from the mains to lower, safer voltages for the player.  On this DVD player and many others I’m sure, the internal processes are broken up in to ‘cards’.  On this unit, there’s a power card, a logic card for the motor drive and a video card for the picture.  Closer inspection of the (cheap and horrible) power card revealed several faulty components, which had failed catastrophically.  At first glance, I suspected that the cost of replacing individual components wouldn’t cost in and that sadly, this DVD player might be headed for the bin.

Fear not!  With the power of Amazon, I was able to find a generic suitable DVD power card via China that fitted, with a small amount of wiring for £5, delivered.  Job done.

Here’s a video of the fix.