Inside The Real Repair Shop 1

They do make them like they used to. You just have to know where to look.

Think back 30 years, and if you can’t, ask anyone over the age of 42. In the place you grew up, how old was the kettle? It might seem a strange question, but as a (slightly odd) child, I noticed stuff like that. I can fondly remember my parents’ own Russell Hobbs K2 kettle, which had been given to them as a wedding gift and was still going strong after they divorced, 25 years later. Unlike their marriage, the kettle was well engineered, robust and easy to mend.

Russell Hobbs advert for the seminal K2 kettle, familiar to many. Image taken from Google Images, FixItWorkshop is not the copyright owner.

Not long ago, long service was expected from appliances and my friends and relatives had similar experiences. Trust me, I’ve asked them. Buying spare parts was also a thing. You could easily repair kettles of that vintage with basic tools and without the need of a yet-to-be-invented online video. Hardware shops would stock cost-effective spare parts like elements and rubber seals to keep your kettle running for longer, but over time, this type of thing has become the reserve of nerds like myself.

During the last 40 years, the market for small appliances such as vacuum cleaners, toasters, kettles and much more has become congested with laughably cheap goods, and while the prices can make items accessible, it’s usually a case of ‘buy cheap, buy twice’. 

Manufacturers have perfected built-in obsolescence to such a degree that they can time your product to fail, just after the warranty expires. Bad for many reasons, but the main thing is that a £15 toaster thrown out after two years will probably end up as landfill. There are free, environmentally kinder disposal routes available from your local council in the UK, but many people just don’t bother.  Sad, but true.

It’s still possible to buy something well-designed and robust that will be supported by a responsible manufacturer, you just need to know what to look for.

Do you really need it?

Just because your friend has a kettle with an interactive disco display controlled by their iPhone, do you need one?  Probably not.  No one does. Google ‘the best kettle’ and you’ll find products that have more knobs and whistles than a power station.  This makes them more complicated and likely to go wrong in the future and contain more precious metals, increasing their environmental impact.  Remember what you need the product to do. Keep it simple.

How long will it last, will it be any good?

This is a tricky one to quantify as lots of things affect that.  But ask yourself, is a kettle costing a tenner going to be a family heirloom to hand-down?  Probably not.  It will boil water, it will make a lot of noise, it will be inefficient.  Take  customer reviews on Amazon with a pinch of salt. Trust organisations such as ‘Which’ to guide you on matters of performance and longevity before handing over your hard-earned wedge.

Can I get help when I need it?

Many retailers and manufacturers are not set up to take care of your product once it’s in your hands.  At the end of your twelve-month warranty, is there a local agent or are there spares available to fix your product, when you need it?  Before making a purchase, do some online research on your chosen toaster manufacturer.  Do they have a help desk, can they supply reasonably priced parts, are there engineers out there who can help repair your item? Responsible manufacturers are out there…

Russell Hobbs K65, Henry HVR160 vacuum cleaner, Kenwood Kmix KMX750 Dualit classic toaster. What do they all have in common? All have reasonable support from the manufacturer, after purchase.

Give yourself time to work this stuff out, and you’ll end up replacing your appliance less often.  Better still, you’ll be able to fix it when it goes wrong, saving it from becoming waste. You’ll also be able to pass it on when the time comes, which is a far better thing to do.  If buying new isn’t an option, don’t be afraid to buy quality appliances second-hand from places like eBay, Facebook and Gumtree.  It might not come in a new box with a receipt, but it’ll still be decent, without costing the earth.

Matt or Fixitworkshop is not affiliated with any of the products shown in this article.  The items displayed are for illustration only, but were chosen with care based on Matt’s own repair knowledge and experiences.

Old vs new, which is best?

Having repaired more than 100 Kenwood Chefs, I compare newish and older machines. Which is best?

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Believe it or not, people do ask me which is best: New or old machines?

There is of course, no right or wrong answer and the answer will vary, depending on the product and application.

But since the question comes up from time-to-time, I thought I’d give my opinion on the matter and have a bit of fun with the subject, a kind of shoot-out if you will.

My illustration focuses on an old favourite of mine; the Kenwood Chef. My chosen opponents are a model from the early 1980s, the ubiquitous A901 Chef, made in England, and the much later 2000s KMC010 Chef, made in China.

The Chef is a good example for the shoot-out as the machine’s purpose hasn’t changed since it’s introduction to kitchens in the 1950s. Many Chef accessories produced over the years are interchangeable, owning to the foresight of good design.

Some people think that new machines are best and more capable while other people think older machines are best as they were built to last. Since I’ve dismantled, used and admired 100s of these machines, here’s my take.

Round 1 – Performance

Older Chefs are less powerful than newer machines. For example, the A901 has a 450W motor, whereas the later KMC010 has a much more powerful 1400W motor. This means than the newer machine will be more capable to mix more stodgy mixtures for longer. Counter intuitively, the more powerful machine may be more efficient for some loads, compared to the lower power one, although I’ve never measured this.

A901 – 0 KMC010 – 1

Round 2 – Noise (from the machine)

Kenwood has tended to favour evolution rather than revolution with their product progression. Many models available over the years appeared not to change much on the surface, but under the skin, small tweaks and improvements were taking place. So, in general, the newer the machine, the quieter they tend to be. There are some model variant exceptions to this, but the KMC010 is much quieter than my own good condition A901.

A901 – 0 KMC010 – 2

Oh dear, new things might be better after all..?

Round 3 – Durability

Now this is where things get interesting. Many of the machines I receive in my workshop for repair are getting on a bit. Some of them are over 40 years old. The machines have served their families well with faithful service.

Faulty older machines can often be turned around within a few hours in the workshop, to be back with the customer, to make more cakes. The A901 Chef is a tough old beast. The materials and finish rarely give any problems and major components rarely fail it seems.

KMC010 Chefs (and all newer models) that I see in the workshop are obviously much younger than the A901s. While very capable and powerful, sadly, they seem to have failed, often only with occasional light use.

Seemingly, it’s true what they say, the older machines were built to last and I base that purely on customer enquiries and items I see to repair every week. The newer machines often have features and buttons that don’t serve any real advantage, but have associated circuits which can and do go wrong, rendering the whole machine useless, if they fail.

A901 – 1 KMC010 – 2

Round 4 – Repairability

Now obviously, I am ‘repairability-biased’, this is a blog about repair after all. However, the facts speak for themselves. Older Chefs can be repaired with basic tools, reasonably priced components and a little know-how.

Newer Chefs, like the KMC010 are more complicated and have less user-serviceable parts. This makes otherwise serviceable machines far more likely to end up in the scrapyard with seemingly minor faults, that were too hard to diagnose and repair. The A901 wins hands down in the repairability stakes.

A901 – 2 KMC010 – 2

The feeling is tense and there’s an air of excitement as I get to call the decider on this slightly odd dual.

Round 5 – Value for money (the decider)

A new KMC010 Titanium costs over £600 today and it should be said that all Chefs are great machines and a worthy addition to any kitchen. However, a decent second-hand Chef from the 1960s to the early 1990s is a worthy contender for a tenth of the cost.

Have a look on eBay and you’ll see A701s, A701a, A901, A901E, KM200 model Chefs, starting at £40, often with many accessories. They’re just as useful and capable to serve most home needs. Indeed, I have a customer who uses her standard A901 in an industrial kitchen, every day, with no problems.

A901 – 3 KMC010 -2

The non-scientific conclusion…

  • Buy an older machine and take satisfaction that it will last generations, can be easily repaired and work with most accessories available now. Buying an older machine is probably less environmentally damaging than the manufacture of a new machine.
  • Buy a new machine and take satisfaction with additional performance and a manufacturers’ guarantee for the first year…

You know which machine I would buy…

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Time to put the kettle on.