I really enjoy working on Dyson products as they’re so well thought out. The designers seem to take great care factoring-in easy maintenance for longevity. There’s also a great sense of theatre when using Dyson products. Take the roller ball on this design for example, a throwback to the earlier Dyson Ball Barrow which allows better manoeuvrability when combined with an upright vacuum cleaner. There’s also the exposed mechanism which automatically switches suction between the roller pick-up and hose when using the foot pedal to select the desired mode. Genius. All of these design touches encourage the user to care for and enjoy using the product.
Sadly though, sometimes these touches are a bit lost on people and the design flares that appeal to some become misunderstood and neglected to others.
This DC24 had two problems. It didn’t stand up properly when left and it didn’t really pick anything up that well either, failing as a vacuum cleaner on two fundamental points.
The first job was to find out why the DC24 was a little unsteady. It seemed that all of the mechanism was intact and that nothing had snapped off. Strange. The red foot pedal operated lever that releases the latching system to move the main body from its locked position was stuck. It seemed to be linked to a lever which operates the diverter valve, which switches suction from the roller beater foot to the flexible hose. On closer inspection the lever on the diverter valve had come off its pin, probably by force. The mechanism itself was also dirty which made operation rough. The red lever is spring loaded with guides and pins which were also dirty and a little rusty. I suspect this vacuum cleaner had been left somewhere damp.
After re-attaching the diverter valve leaver back on and giving all mechanisms a good clean-up with a light coating of silicone spray, it was as good as new again.
Once the mechanism was working, it was time to assess the vacuum’s performance. It wasn’t that good. As with most Dyson vacuum products, there are two filters. One processes blow-by air from the motor and the other controls dust particles from the cylinder. These filters can usually be cleaned with mild soap and water, but this set was well past it, requiring replacement and for under a tenner, it’s rude not to. Dyson have made filter replacement very easy on the DC24 with good access to the motor filter via a small door on the roller ball itself and the lid on top of the cylinder. I think there should be a massive sticker on these vacuum cleaners that says ‘don’t forget to clean the filters’ as I suspect that many of these products are chucked away by owners who forget to do the necessary. Bag-less cleaner doesn’t mean maintenance-free!
With a couple of new filters, a clean-up of all of the rubber seals with silicone cleaner and this DC24 was fighting fit, ready to clean another carpet.
Cost of a replacement Dyson product: £000’s. Cost of new parts: Under £10 plus my time.